Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

While the ambition was sound, the technology and market structure of 20 years ago simply weren’t ready. Today, that same ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Buy-side firms are consistently faced with burgeoning volumes of data, necessitating adept management of expansive data extractions, a task fraught with intricacies and considerable costs. Arthur Orts ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

True patient-centricity will drive commercial success as CGT moves beyond first-generation therapies. Current timelines in CGT, from diagnosis to treatment, can exceed six months, often compounded by ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. Image: Adobe Stock IT operating models are in ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

This blog explores the strategic importance of Target Operating Models (TOMs) in regulatory compliance and transformational change. Many people are aware that financial institutions are currently ...